Assistant Manager Business Relations - RM4,800.00
Responsibilities:
Build a focal point contact between tenants and other relevant Departments within the Company
Facilitate in providing quick / immediate response towards tenants enquiries, issues, problems and concerns
Build business relationship to better understand tenants’ respective business models in order to facilitate their business and operations requirements and provide intelligence to relevant personnel within Operations Department particularly and other relevant Departments within the Company
Understanding market demands and providing valuable intelligence to tenants for further betterment of performance
Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
Support tenants to further enhance their sales and service standards according to corporate targets
Manage a comprehensive database for each tenant in relation to business matters for quick reference
Analyze sales performance data and make recommendations for extension / renewal of contract at least 9 months before expiry
Manage and maintain category management and present findings and recommendations to management
Coordinate internally with other units / departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
Ensure contract and operational compliance to meet business and customers’ expectations
Monitor daily operations of Information Counters
Focal point of contact for all customer related matters
Review customer complaints, support investigation and propose resolutions in a timely manner according to Corporate Policies and Procedures
Identify and address staff coaching and training needs to further improve service levels
Ensure customer service policies and procedures are observed
Review and assess customer service contracts as well as oversee the achievement and maintenance of agreed customer service levels and standards
Co-ordinate and manage customer service projects and initiatives
Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role
Requirements:
Diploma or Bachelor’s Degree in Business Studies, Business Administration, Retail Management or Management
Candidates with shopping mall experience specifically in Leasing are preferred
More than 3 years’ experience in commercial / retail business operations
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Qualified or interested candidate, Kindly click apply below or email us a copy of your resume in MS Word format to: jpsearch.adv(a)gmail.com
Kindly indicate the following details in your resume:
1. Current and Expected salary
2. Reason for leaving for current and previous employment
3. Earlier availability date
4. Position that you are applying for
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities/references.